Refund Policy
Find out how returns, refunds, and exchanges are handled.
Due to the nature of our products, all XACT Nutrition food items are final sale. We do not accept returns, exchanges, or refunds on any food or beverage products once they have been shipped.
If your order arrives damaged, defective, incorrect, or incomplete, please contact our Customer Experience team within 7 days of receiving your order. Include your order number along with photos of the product and packaging so we can review your request.
If an issue is confirmed, we will gladly provide an appropriate solution, which may include a replacement, or refund at our discretion.
If you have any questions before placing your order, we’re happy to help. Please contact us
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Due to the nature of our food products, we do not accept returns or exchanges.
If your order arrives damaged or you receive a defective product, please contact us within 7 days of delivery at lawrence@xactnutrition.com. Include your order number and photos of the product and packaging so we can review your request.
If your claim is approved, we will replace the item or provide another appropriate solution at our discretion. We do not accept returns unless specifically requested by our Customer Experience team.
To return your product, you should mail your product to: 5301 rue Clark Montreal Quebec CA H2T 2V3
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.